Scaling Court Reporting Excellence

Neal R. Gross faced the persistent challenge of matching capacity to demand in an unpredictable industry.

• Unpredictable demand cycles created capacity constraints during busy periods.
• Recruitment and training limitations made it difficult to scale quickly for large cases.
• Backlog risk threatened the company's ability to meet client deadlines.
• Staffing inflexibility prevented NRG from taking on fluctuating workloads.

"Before we worked with Rev, we just had more work than we had transcribers necessarily to work on, and that could create some type of backlog for our company," explains Benjamin Jaffe, Director of Operations, Neal R. Gross & Co. "You never know when you're going to get a big case or something's going to happen and you're going to need a lot more capacity."

Neal R. Gross found their answer in partnering with Rev.

• On-demand transcription servicesAI-powered transcription: from Rev provide flexible to scale as needed from Rev provide flexible to scale as needed.
• Multiple turnaround options from same-day to standard delivery accommodate all requests.
• Partnership approach with continued product evolution and quality improvements.
• Integration into existing workflows as a seamless extension of Neal R. Gross's delivery process.

"Our relationship with Rev has allowed us to scale our business because we can grow faster than if we had to recruit and train all of our own typists," says Jaffe. "We can take on a big case or a big delivery of transcription work and ramp up our relationship with Rev way faster than we could ramp up a relationship with individual typists."

• Confident capacity management: "We see [Rev] as part of our process for getting our work out and delivered to our client in a timely and accurate fashion."
• Quality assurance: "Rev really does deliver what they call a ready to certify product, and that's what we can use and be confident that it is ready to certify."
• Business growth enablement: "If [a court reporting agency] is trying to grow, if they're trying to expand their capacity, if they're trying to look towards either bringing on digital court reporting or bringing on more services, Rev is a great partner to work with."